Insights
Thinking about
emotional intelligence.
Analysis, methodology and perspective on emotional AI in financial services — from the team building EchoDepth.
Trader Psychology and Real-Time Emotion Detection
The most consequential risk factor on a trading desk is not the position — it is the psychological state of the person holding it. How real-time FACS analysis delivers that signal.
Read article →FCA Consumer Duty Audit Trail: What Documentation Do You Need?
The FCA will ask for your audit trail. Most firms don't have one that covers 100% of interactions. This is exactly what it must contain.
Read article →How to Identify Vulnerable Customers Proactively
FCA Consumer Duty requires proactive identification — not waiting for self-declaration. What it means, what evidence is required, and how technology enables it across 100% of interactions.
Read article →FCA Consumer Duty Outcomes Monitoring: What Evidence Do Firms Need?
Consumer Duty requires ongoing outcomes monitoring. What the FCA expects, why most firms have a documentation gap, and how to build the evidence trail automatically.
Read article →Emotional AI in Regulated Financial Services: The Regulatory Framework
What emotional AI is, what the FCA says about it, how GDPR applies, and what governance is required for compliant deployment.
Read article →FCA Consumer Duty: Why Vulnerability Detection Needs to Be Real-Time
How real-time emotional AI closes the gap between FCA Consumer Duty requirements and what compliance teams can actually deliver.
Read article →Why Sentiment Analysis Fails for Financial Services
Keyword-based sentiment reads words. It cannot read people. Here is why financial services needs physiological signal analysis.
Read article →Voice-Based Vulnerability Detection in Debt Collections
Most collections interactions happen by phone. Voice prosody analysis detects vulnerability signals that text-based systems will never see.
Read article →The ROI of Emotional Intelligence in Financial Services
How a UK bank handling 50,000 vulnerable cases per year can generate £467,000 in annual savings through real-time emotional risk assessment.
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