Pricing
Start with a diagnosis.
Not a licence.
Three steps, each triggered by the last one working. Priced against the assurance budget you already have, not as new spend.
Three steps, not a licence
Firms start with a diagnosis of a problem they already suspect they have, paid for from a budget that already exists. Each step is triggered by the last one working.
01 · Six weeks, one function
Diagnostic
£25k–£40k
+ VAT. Fixed scope, fixed fee.
Six weeks across one function. We score a real sample of your interactions and report what the current assurance process is not seeing, on your data, in your environment.
- ✓ Scored against your existing QA output
- ✓ Written findings, not a demo
- ✓ Automated DPIA and governance pack
- ✓ No platform commitment
Next step when: the findings justify continuous coverage.
Scope a diagnostic →02 · One function, continuous
Index subscription
£60k–£120k
+ VAT, a year. Priced on interaction volume.
Every interaction in one function scored continuously, with the Communication Risk Index reported per interaction, per team and as a single board-level figure.
- ✓ 100% interaction coverage
- ✓ Real-time flagging during the interaction
- ✓ Full FCA evidence trail and audit export
- ✓ Annual agreement
- ✓ Priority support SLA
Next step when: a second function asks for it.
Get pricing document →03 · Every function, board level
Enterprise Index
£250k+
+ VAT, a year. Three-year term.
The Index across every customer-facing function, with a model trained inside your own security boundary that remains yours.
- ✓ All functions, one comparable score
- ✓ Per-client model inside your boundary
- ✓ Board reporting and outcomes MI
- ✓ Bespoke integration and governance
Typically: retail financial services and insurance.
Talk to us →Integration-led
API access — from £999 / month + VAT
A different route for firms building EchoDepth into their own workflow rather than buying a managed engagement. Flat monthly subscription, no diagnostic required. You integrate, you interpret, you own the process — the Index reporting, evidence pack and managed governance above are not included.
Index subscription pricing varies with interaction volume and the number of channels scored. A structured proof of concept on your own data and workflows is available before any step, from £50,000 + VAT.
No forms. No calls required.
Get full pricing information by email.
Send us your approximate interaction volume, use case, and preferred deployment model. We'll send a complete pricing document — rates, volume tiers, implementation costs — as a plain text email. No sales call required unless you want one.
Email for pricing →hello@cavefish.ai · Response within one working day
How much does AI vulnerable customer detection cost?
EchoDepth for financial services is priced in three steps rather than as a single licence. A six-week diagnostic across one function costs £25,000 to £40,000 and reports what the current assurance process is not seeing, on the firm’s own data. An Index subscription covering one function continuously runs £60,000 to £120,000 a year. An Enterprise Index across every customer-facing function, reported at board level, starts at £250,000 a year. The comparison that matters is the assurance budget it replaces, not other software. A UK retail financial services firm with 1,000 frontline staff and two million interactions a year typically spends around £950,000 annually on quality assurance to review roughly 3% of them, plus a further £780,000 in Ombudsman case fees generated largely by the 97% nobody heard. Continuous coverage is bought from a budget that already exists.
Illustrative firm built from public regulatory data. Sources: FCA review of firms’ monitoring of consumer outcomes, July 2026; FOS case fee £650, proposed £680 for 2026/27.
What's included in every deployment
DPIA template, DPA, privacy notice language, and ICO registration reference (ZB915633).
Audit trail export, Consumer Duty MI templates, and vulnerability identification documentation.
Full API documentation, SDKs, sandbox environment, and integration support.
Real-time compliance dashboard showing vulnerability flags, coverage rates, and outcomes MI.
Training materials for colleagues responding to vulnerability flags, including escalation protocols.
Built on ISO 9001 and Cyber Essentials certified infrastructure. On-premise deployment available.
Pricing questions
How quickly can we get started?+
Is there a proof-of-concept option before committing?+
What counts as an interaction?+
Can we white-label EchoDepth for our own compliance platform?+
How is EchoDepth priced for financial services?
EchoDepth is priced as a three-step ladder rather than a single licence. Step one is a six-week diagnostic across one function at £25,000 to £40,000 + VAT: fixed scope, fixed fee, written findings on your own data and no platform commitment. Step two is an Index subscription covering one function continuously at £60,000 to £120,000 + VAT a year, priced on interaction volume and the number of channels scored. Step three is an Enterprise Index across every customer-facing function from £250,000 + VAT a year on a three-year term, including a per-client model trained inside your own security boundary. Firms building EchoDepth into their own workflow instead of buying a managed engagement can take API access from £999 + VAT a month; Index reporting, the FCA evidence pack and managed governance are not included at that tier.