Insights
Thinking about
emotional intelligence.
Analysis, methodology and perspective on emotional AI in financial services — from the team building EchoDepth.
Compliance
FCA Consumer Duty: Why Vulnerability Detection Needs to Be Real-Time
How real-time emotional intelligence closes the gap between FCA Consumer Duty requirements and what compliance teams can actually deliver.
Read article →Technology
Why Sentiment Analysis Fails for Financial Services
Keyword-based sentiment reads words. It cannot read people. Here is why financial services needs physiological signal analysis.
Read article →Collections
Voice-Based Vulnerability Detection in Debt Collections
Most collections interactions happen by phone. Voice prosody analysis detects vulnerability signals that text-based systems will never see.
Read article →ROI
The ROI of Emotional Intelligence in Financial Services
How a UK bank handling 50,000 vulnerable cases per year can generate £467,000 in annual savings through real-time emotional risk assessment.
Read article →